Tristar Reports

Support

Help with the Tristar Reports mobile app for iPhone and iPad.

Contact us

We reply within two business days. When reporting a problem, please include your app version (Account tab), your device model and iOS version, and the name of the report involved.

Frequently asked questions

I do not have an account. How do I get one?

Tristar Reports is used by organizations running the Tristar Reports platform. Accounts are created by your own administrator, not by us. Ask them for your username, password and the server address for your deployment.

What do I enter as the server address?

Open the Account tab and enter the address of your organization's Tristar Reports server, for example https://reports.yourcompany.com. Both HTTP and HTTPS addresses are supported, including servers on your local network. Your administrator can provide the correct value. Tap Save & sync now to confirm.

I cannot sign in.

Check that the server address is correct and has no trailing spaces.
If your server is on a company network, make sure your device is connected to that network or VPN.
Confirm your username and password work on the web platform.
If the problem continues, your administrator can check whether your account is active.

A report is missing or shows "coming soon".

The app only shows reports that have been published on your server and granted to your role. If a report you need is missing, ask your administrator to publish it or to grant your account access.

My report data looks out of date.

Reports are read from snapshots cached on the device. Pull to refresh, or use the refresh action on the report to fetch the latest snapshot from the server. Users with an administrator or panel user role can also trigger a fresh server-side refresh from within the app. A banner appears on a report when its snapshot is stale.

Does it work without an internet connection?

Yes. Any report that has been synced can be opened offline. You need a connection only to sign in and to download new or updated snapshots.

The report table looks cut off.

Matrix reports are designed for landscape. Rotate your device and make sure rotation lock is off. The header row stays fixed while you scroll.

How do I share a report?

Open the report and use the PDF action. The app downloads a PDF rendered by your server and opens the system share sheet so you can mail it, message it, or save it to Files.

How do I delete my data from the app?

Sign out from the Account tab to clear your session and cached snapshots, or delete the app from your device to remove all locally stored data. To delete your account itself, contact your organization's administrator, who controls the account on your own server.

Privacy policy

Last updated: 21 July 2026

Tristar Reports is a client application for a reporting platform operated by your own organization. Carvist does not operate that server and does not receive your report data.

What the app handles

Sign-in credentials. Your username and password are sent only to the server address you configure, in order to authenticate. They are not stored by us and are not sent anywhere else.
Session token and profile. After sign-in, a session token and your basic profile (name, role, organization) are stored on the device so you stay signed in.
Report snapshots. Report data downloaded from your server is cached in the app's private storage on your device so reports can be opened offline.
Server address and app settings. Stored on the device only.

What the app does not do

It contains no advertising, no analytics SDKs and no third-party tracking.
It does not track you across other apps or websites.
It does not collect location, contacts, photos, or health data.
It does not send your data to Carvist or to any third party. All network traffic goes to the server address you configure.

Data retention

All data the app holds lives on your device. Signing out clears the session and cached report data; deleting the app removes everything. Data held on your organization's server is governed by your organization's own policies.

Children

Tristar Reports is a workplace tool and is not directed at children.

Changes

If this policy changes, the updated version will be published on this page with a new date.

Questions

Write to [email protected]. For questions about the data held on your organization's own server, contact your administrator.